Privacy Policy

Our privacy policy and how we use your data

Last updated: 9/4/2025

Introduction

Welcome to Brightsy AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our expert agent delegation platform and related services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Use our AI agent delegation services
  • Contact us for support
  • Subscribe to our newsletter
  • Participate in surveys or feedback

Types of Data Collected

  • Account Information: Name, email address, username, and password
  • Profile Information: Company name, job title, and professional information
  • Usage Data: Information about how you interact with our platform, including agent configurations, scenarios created, and tool usage
  • Communication Data: Messages, feedback, and support requests
  • Technical Data: IP address, browser type, device information, and usage analytics

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI agent delegation services
  • Process transactions and manage your account
  • Communicate with you about our services, updates, and support
  • Personalize your experience and improve our platform
  • Analyze usage patterns to enhance our AI models and tools
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

AI and Data Processing

As an AI-powered platform, we process your data to train and improve our AI models, including:

  • Agent interactions and responses
  • Scenario executions and outcomes
  • Tool usage patterns and effectiveness
  • User feedback and corrections

We implement strict data governance practices to ensure your data is used responsibly and only for improving our services.

Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist in providing our services
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights and safety
  • Consent: When you have given explicit consent for sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication measures
  • Secure data centers and infrastructure
  • Employee training on data protection

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a machine-readable format
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing under certain circumstances

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: matt@brightsy.ai